Frequently Asked Questions

Delivery
Delivery usually takes 1-3 business days depending on courier availability.
Returns
You may return your order within 14 days if items are unused and in original packaging.
Payment
We accept card payments and cash on delivery (where available).
Processing time
Most orders are processed within 1 business day. Busy periods may add 1-2 extra days.
When should I order for a birthday?
We recommend ordering at least 7 days in advance.
What does a set include?
Each set includes themed coordinated items such as plates, cups, napkins, table covers, decorations and/or balloons.
Can I return individual items?
Returns are possible only for full sets.
Can I combine sets?
Yes, you can mix and match freely.
What if the theme is out of stock?
Message us — we often restock or can suggest alternatives.
How do I choose balloon/pinata size?
Sizes are always listed in the product description.